The well-being of our clients and staff is our priority. Due to COVID-19 we want to reassure you that we are responding and cooperating in line with Government updates.
From 1am Tuesday 29 June 2021, masks must be worn at all True Clinics, offices and training venues until further notice. Social distancing and infectious disease protocols are as per the latest Qld Covid-19 updates

Statement for all clients of our True Clinics

True regards the well-being of our clients and staff as a priority. True is continuing to operate in line with Government advice around COVID-19. All True Clinics are open and continue to operate as normal unless instructed otherwise by relevant authorities. Please note, True is not a general practice, we specialise in providing reproductive and sexual health services only.

If you have an upcoming clinic appointment at any of our clinics, and have been in any COVID-19 cluster zone or in any of the locations linked to the contact tracing alerts, are feeling unwell, or are experiencing COVID-19 symptoms, we ask that you call our friendly reception staff to advise them prior to your appointment. Please note depending on your circumstances, your appointment may need to be rescheduled. Telehealth may be an option for some clients.

COVID-19 symptoms are: 

  • Fever
  • Cough
  • Sore throat
  • Fatigue
  • Shortness of breath

Precautions

True continues to adhere to infectious disease protocols within all of our clinics. These include:

  • Hand sanitiser is available at reception and in consult rooms.
  • Our staff follow strict hand hygiene guidelines.
  • Masks are available for client use at reception and in all consult rooms. 
  • For any client who has visited any COVID-19 cluster zone or any of the locations linked to the contact tracing alerts, or who is experiencing COVID-19 like symptoms, they are encouraged to call reception before entering the clinic. 
  • For any client in the clinic waiting room who starts to feel ill, they should notify reception.
  • Where possible, we request that children not be brought to the clinic.
  • All reading materials and toys have been removed from reception. Magazines are available upon request.

As clients, your assistance in complying with the protocols suggested by the Government and notifying reception of any illness will assist us to ensure the safety and well-being of all.

True will continue to be in contact with our clients when the situation changes.


Statement for all clients of our True Education programs

True regards the well-being of our clients and staff as a priority. True is continuing to operate in line with Government advice around COVID-19. Your education needs will still be met by our experienced staff and many of our education services and courses are still open and will continue to operate as normal with some added protocols. 

Precautions

True has several infectious disease protocols that are currently in place across the organisation. These include:

  • Hand sanitiser available at reception and in course rooms.
  • For those clients who have travelled overseas we ask that you call reception in advance of your attendance.
  • For those clients who have travelled to any COVID-19 cluster zone or any of the locations linked to the contact tracing alerts, we ask that you call reception in advance of your attendance.
  • Similarly, any client who has symptoms are encouraged to call reception before entering the office.
  • All our course rooms follow strict social distancing protocols e.g tables and chairs are set apart further than normal. 
  • Where courses are catered, food is prepared by licensed caterers.
  • If you wish to wear a mask through the course, please do so.
  • If you are in the waiting room and start to feel ill, please notify reception.
  • Our staff follow strict hand hygiene guidelines.
  • We have removed all reading materials and toys from the reception area. Magazines are available upon request at reception.
  • If you need to cancel your attendance, please contact the course organiser. Please note that we do have a cancellation policy, however during this period we will be providing refunds or providing a credit to use for a future course.

As clients, your assistance in complying with the protocols suggested by the Government and notifying reception of any illness will assist us to ensure the safety and well-being of all.

COVID-19 symptoms are:

  • Fever
  • Cough
  • Sore throat
  • Fatigue
  • Shortness of breath

True will continue to be in contact with our clients when the situation changes.


Statement for all clients of our Child & Family Service

True regards the well-being of our customers and staff as a priority.

True remains open and is continuing to operate in line with Government advice around COVID-19 with additional protocols. 

  • Masks will be made available to all visitors and clients
  • All clients will be contacted prior to their upcoming appointment to ascertain if they have travelled to any COVID-19 cluster zone or any of the locations linked to the contact tracing alerts, and to explain our current COVID-19 protocols. 

If you have any questions, please do not hesitate to contact Sandi Brown (Manager) on 4281 6893.

We are now operating from 216 Draper Street, Parramatta Park, Cairns and responding to phone calls from 9 am - 5 pm Monday to Friday.

Thank you for your assistance during this period.


Statement for all clients of our Cairns Sexual Assault Service

Cairns Sexual Assault Service (CSAS) regards the well-being of our clients and staff as a priority. True is continuing to operate in line with Government advice around COVID-19.

CSAS continues to provide face-to-face appointments from our Grafton Street office, Cairns (with some added protocols). CSAS has a detailed COVID-19 management plan to ensure the safety and well-being of all who access our service. Some clients may still be supported via the telephone at the discretion of the CSAS manager. Please do not bring anyone with you to your appointment without prior arrangement with your counsellor.

Our phones continue to be manned 9am-5pm, Monday to Friday if you want to book an appointment. To contact CSAS please call: 07 4031 3590 or email: [email protected]

These changes will be reviewed and updated as necessary and all stakeholders will be informed of any changes. If you have any questions at all, please do not hesitate to contact Ella Morter (Manager) on 4031 3590.

 

Precautions

CSAS continues to adhere to infectious disease protocols within all of our services. These include:

  • Hand sanitiser is available in the waiting area and in counselling rooms.
  • Masks are available, please ask. 
  • For any client who has COVID-19 like symptoms, they are encouraged to call ahead before entering the service.
  • For any client in the waiting room who starts to feel ill, they should notify staff.
  • Our staff follow strict hand hygiene guidelines.
  • Where possible, we request that children not be brought to the service.

As clients, your assistance in complying with the protocols suggested by the Government and notifying reception of any illness will assist us to ensure the safety and well-being of all.

COVID-19 symptoms are:

  • Fever
  • Cough
  • Sore throat
  • Fatigue
  • Shortness of breath