Terms & Conditions

Pricing policy
Our prices are in Australian dollars (AUD) and include Goods and Services Tax (GST). We charge and withhold GST for orders to addresses in Australia. Each customer is responsible for any sales or other taxes on orders shipped to any other country.

Customer service policy
True is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. If an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an alternative item, a backorder or a full refund.

Return/refund policy
Please choose carefully. We do not normally give refunds or accept returns if you change your mind or make a wrong decision. If a product is faulty, damaged, wrongly described, doesn’t perform as advertised or is different to the product ordered, we offer a refund, exchange or credit within 30 days of purchase.

Traffic Lights® (If purchasing a booklet)
You confirm that you have read the description of the traffic Lights® booklet. You understand that Traffic Lights® has been developed for professionals for use with parents and carers; it is not intended for parents and carers in isolation. Y also understand that True highly recommends professionals attend True’s Traffic Lights® Sexual behaviours in children and young people professional development in combination with the booklet.

Shipping and delivery
Orders are typically dispatched the next business day and shipping times are estimated at between 3-10 business days. Multiple product items within one order may be delivered separately.

Privacy policy
We take the privacy of our customers seriously. Our privacy policy outlines our approach in detail.

Direct Marketing
True may use personal information to keep clients and customers informed of products, courses and information that may be of interest. Clients and customers may opt-out of direct marketing at any time by notifying True.

True is committed to treating the personal information we collect in accordance with the Australian Privacy Principles (APP) in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) (Reform Act). The APP provide a privacy protection framework that supports the rights and obligations of collecting, holding, using, accessing and correcting personal information.

The APP consists of 13 principle-based laws which apply equally to paper-based and digital environments. The APP complements the long-standing True organisational obligation to manage personal information in a regulated, open and transparent manner. This policy does not apply to personal information collected by True that is exempted under the Privacy Act.