Privacy Policy

True's Values

True is committed to protecting the privacy of all our community members, in accordance with our values:

• Respect – we strive to uphold the privacy and dignity of all people we interact with, and to ensure their rights and choices around how we handle their personal information are respected.
• Excellence – we aim to ensure our processes and practices for handling personal information maintain the highest standards and are aligned with applicable legislation, regulations and professional guidance.
• Courage – we speak up and stand up for our principles and values and act with integrity when handling the personal information that is entrusted to us.
• Partnership – through collaboration, we strive to ensure our privacy processes and practices reflect our communities’ values and expectations.

Personal Information

Personal information is any information or opinion, in any form, whether or not it is true, about an identified individual or an individual who is reasonably identifiable. This includes information such as a person’s name, date of birth, address, or a photo where someone’s face is clearly visible.

True’s privacy policy describes how we handle the personal information we collect from our clients, customers, staff and business partners.

More information about different types of personal information is available in True’s full privacy policy.

Collection of Personal Information

True collects personal information when:

• people visit our website and social media accounts
• we organise and deliver events such as training, education, conferences and community events
• during general business activities, such as responding to enquiries and feedback, arranging contracts and procuring goods and services
• delivering health and wellbeing services through our clinics, outreach programs and other services
• people apply for jobs or volunteer opportunities with us.

Information Security

• All personal information True collects is stored in locations and data centres in Australia.
• We handle all personal information in accordance with the Australian Privacy Principles.
• We use a range of secure physical and electronic storage systems for different types of personal information.
• We only allow certain staff to access certain personal information. Access to our systems for storing personal information is provided on a strictly ‘need to know’ basis.
• Some third parties we interact with, such as social media platforms, online services and software providers may collect and hold the personal information of the communities we serve, and this information may be stored outside Australia.

Use and Disclosure of Personal Information

• True only uses and discloses personal information for the specific purposes for which it was collected.
• When we collect sensitive and health information, we generally ask permission first.
• If we use and disclose personal information without consent, this is always in accordance with relevant exceptions in the Privacy Act.
• In general, we don’t disclose personal information overseas unless there are exceptional circumstances.

Accessing and Correcting Personal Information

• If someone asks, in most cases we will give access to the personal information we hold about that person and take reasonable steps to correct the information if it is incorrect.

Feedback and Complaints

• We welcome feedback and complaints about how we handle personal information and aim to respond within 30 days.
• True’s full privacy policy contains information about how to complain to the Office of the Australian Information Commissioner if someone is not satisfied with how we have handled their complaint.

Contact Us

True’s Privacy Officer
Email: governance@true.org.au
Telephone: 07 3828 3600
Post: True, PO Box 215, Fortitude Valley, QLD, 4006.