True maintains focused service delivery during COVID-19

The well-being of our clients and staff is our priority. Due to COVID-19 we want to reassure you that we are responding and cooperating in line with Government updates.

From 1am Tuesday 29 June 2021, masks must be worn at all True Clinics, offices and training venues until further notice. Social distancing and infectious disease protocols are as per the latest Qld Covid-19 updates. 

True Clinics across Queensland remain open, offering reproductive and sexual health (RSH) services via both telehealth and face to face consultations during the pandemic. This includes our outreach services into remote and rural Queensland. True regards the wellbeing of our clients and staff as a priority. Due to the developing events of COVID-19, True wants to reassure the community that we are responding to and cooperating in line with Government advice. 

With clinics in Windsor (Brisbane), Rockhampton, Townsville, Toowoomba and Ipswich, True clinicians now offer a combination of both telehealth and face-to-face appointments depending on the service level required by clients. True clinicians will assess what is the most suitable method for consultation with a client and use telehealth where it is warranted to minimise the requirement for a client to come into the clinic during the pandemic.

During the telehealth consultation, True’s clinicians determines the client’s individual needs and where no procedure is required, can offer the appropriate information on requirements such as contraceptive advice, prescriptions and specialist referrals. All telehealth appointments are completely confidential.

Where a client requires a face to face consultation or an examination, the clinic can then arrange an appointment.

True clinic locations and contact details

True's statement for all clients of True Clinics