How we help
Our services are free and confidential. Children and young people have the same counselling rights as adults, including the right to privacy and confidentiality. Counsellors will always ask your child’s permission to share information with you or others.
We have strict guidelines to ensure information is as private and secure as possible. Any records of your child’s/your contact with us are kept indefinitely, and can be accessed by request. More information on accessing records, privacy and confidentiality is available by contacting the service, and provided in your first session.
We are committed to making our services as accessible as possible. If you or your child requires a support person for counselling, or has communication, cultural or physical access needs, please discuss this with us as soon as possible so suitable arrangements can be made.
People accessing the service can expect to:
- be treated in a professional and caring manner that respects and appreciates differences regardless of ethnicity, gender, sexuality, religion or personal values
- tell your story and be believed
- be provided with a physically and emotionally safe environment
- have access to clear information about your counselling options, and be involved in decision making regarding these
- have fair and equal access to the service
- have your right to privacy and confidentiality protected to the greatest extent possible
- make a complaint and expect that this will be investigated appropriately, without care being compromised in any way
- have an interpreter, communication, cultural or support aide, if required.
Who we work with
We work with children and young people who have experienced sexual abuse or sexual assault and those who display problematic or harmful sexual behaviours.
- Therapeutic support
- Personal safety education
- Safety planning
We also support:
- Non-offending family members
- Carers and significant others
- Professionals seeking advice or secondary consultation.
Statement for all clients of our Child & Family Service
True regards the well-being of our customers and staff as a priority. True remains open and is continuing to operate in line with Government advice around COVID-19 with additional protocols.
- Masks will be made available to all visitors and clients
- All clients will be contacted prior to their upcoming appointment to ascertain if they have travelled to any COVID-19 cluster zone or any of the locations linked to the contact tracing alerts, and to explain our current COVID-19 protocols.
If you have any questions, please do not hesitate to contact Sandi Brown (Manager) on 4281 6893. Thank you for your assistance during this period.
Other services to contact for help:
Department of Child Safety - 4052 9500
Kids Helpline - 1800 551 800
Lifeline - 13 11 14
Sexual Assault Helpline - 1800 010 120
1800 RESPECT - 1800 737 732