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True are proud to have been awarded ISO 9001 certification*, an internationally recognised standard that ensures services meet the needs of consumers through an effective quality management system.
* Brisbane office
Since 2011, True has been successfully accredited against the ten National Safety and Quality Health Service Standards** developed by the Australian Commission on Safety and Quality in Health Care. These standards include systems and processes for governance, consumer engagement, infection prevention and management, and other key clinical outcomes.
The Human Services Quality Standards (the standards)*** set a benchmark for the quality of service provision. Each standard is supported by a set of performance indicators which outline what an organisation will be assessed against in order to show they meet the standard.
***Cairns Sexual Assault Service (both adult and child & family) and Brisbane head office