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Due to the developing events of COVID-19, True Child & Family Service have updated their service provision. If you have an appointment coming up, please contact the office or read more about the changes here.
True Child & Family Service provides therapeutic and education services specialising in sexual assault, sexual abuse and sexually reactive behaviours. We work from a trauma-informed base and understand the specific impact trauma has on a child's development. Our therapists employ a variety of modalities including play, art, experiential, expressive, narrative and talk therapies. Counselling is free, confidential and always at the child's pace.
We work with children and young people who:
We also support:
Our services are free and confidential. Children and young people have the same counselling rights as adults, including the right to privacy and confidentiality. Counsellors will always ask your child’s permission to share information with you or others.
We have strict guidelines to ensure information is as private and secure as possible. Any records of your child’s/your contact with us are kept indefinitely, and can be accessed by request. More information on accessing records, privacy and confidentiality is available by contacting the service, and provided in your first session.
We are committed to making our services as accessible as possible. If you or your child requires a support person for counselling, or has communication, cultural or physical access needs, please discuss this with us as soon as possible so suitable arrangements can be made.
People accessing the service can expect to:
Some children show signs of distress immediately after sexual abuse, whereas others might not show signs for some time.
Signs may include:
Sexually reactive behaviours (SRBs) are behaviours considered outside age-appropriate healthy sexual exploration.
SRBs may be solitary in nature or involve others. These behaviours need to be considered in the context of the child’s life and addressed accordingly.
The presence of SRBs does not necessarily mean a child has been sexually abused.
All children have the right to be safe from abuse.
True Child & Family Service provides Personal Safety Education to ensure children are informed about their bodies and their rights, and given strategies to help keep themselves safe.
Safety Planning involves considering all aspects of a child’s life and creating a plan to optimise their safety and protection. This approach mobilises and coordinates a network around a child to improve their overall safety outcomes.
We encourage people who use our service to give feedback—whether making a complaint, giving a compliment or making suggestions. Our aim is to identify and resolve issues as quickly as possible, and to improve service delivery.
You can do this anonymously or give your details, and request follow-up if you would like it.
You can give feedback:
These will all be forwarded to the service manager, and processed according to our service Complaints Policy on a ‘need-to-know’ basis only.
If you have a serious concern or complaint about the conduct of your counsellor, you can speak to the service manager directly or ask for contact information to tell your concerns to the staff member’s professional registration body.
If you have feedback or complaints about our service that you wish to make to our funding body, you can contact:
The Regional Manager, Community Services
Department of Communities, Child Safety and Disability Services
PO Box 1696
Cairns QLD 4870
(07) 4036 5300
You have the right:
You can ask any staff member for a full copy of our complaints policy.