Courses

True offers a full refund or enrolment in a subsequent course if:

  • we cancel a course
  • no place is available, or
  • a participant cancels at least 14 days before the course commences.

 We are not responsible for travel or other costs resulting from course cancellation. Refunds are not provided if a participant cancels less than 14 days prior to the commencement of the course.

 

Product returns

Please choose carefully. We do not normally give refunds or accept returns if you change your mind or make a wrong decision. If a product is faulty, damaged, wrongly described or is different to the product ordered, we offer a refund or exchange within 30 days of purchase. In that situation, please:

* Email us at info@true.org.au with your request and a brief summary, confirming that the product is unused and whether you wish to have a replacement or refund. 

* We will provide instructions for the return of the product, which must be in the original packaging with no visible sign of use.

* If the product is faulty, damaged , ir wrongly described or is different to the product ordered, we will refund or provide credit (at your option) within 7 days of receiving the return shipment.